Frequently asked questions

Hire is booked directly through the page for each piece. We offer three categories of hire:

• Staffed Equipment (Glambot, 360 Booth, Mirror Photobooth, Video Guest Book): booked for a Day (8am to 4pm) or Evening (5pm to 11pm) window. This includes four hours of operation, a professional attendant, and 30 minutes of setup before start. Extra hours on the 360 Booth and Mirror Photobooth are $100 each. The Glambot and Video Guest Book are $150 for the first extra hour and $100 for each hour after that.
• Stylist-Managed Hire (dance floors, chandeliers, champagne towers): delivered, set up, and packed down by our team. Delivery charges are confirmed at booking.
• Customer-Managed Hire (plinths, LED letters and numbers, neon signs): delivered by our team, or collected by the customer with a bond.

Please note: a date is only confirmed once payment is verified. Unpaid checkouts hold a date for twenty minutes.

The Glambot, 360 booth, mirror photobooth, and video guest book are fully staffed with a professional operator or attendant for the hire. Only our attendant operates the Glambot, the 360 booth, and the photobooth. Staffed booths come with attendants. Plinths, LED letters and numbers, and neon signs are customer-managed. Chandeliers are hung by the styling team. The dance floor includes professional setup guidance and technical support.

Plinths, LED letters and numbers, and neon signs can be collected by the customer with a bond. Delivery is also available.

Customer-managed pieces such as plinths, LED letters and neon signs carry a security bond. Repair or replacement is taken from the bond first. Damage to other hire items, including the dance floor, is covered in your hire agreement, which is sent to your portal when you book.

Photobooths, lights, guest books and electrical items must stay indoors and dry unless we agree in writing that an item suits covered outdoor use. For outdoor setups you will need a marquee or covered area with solid, flat, level ground and access to power. If weather makes a setup unsafe, our team may move or pause equipment to protect your guests and the gear.

We know things happen. Refunds are treated personally, based on your situation and needs. We are reasonable and will always work to find the best possible outcome for both parties. See our full Refund Policy.

We accept all major credit cards, Afterpay, and bank transfer. Our checkout meets you where you are.

• Full planning is the journey from discovery to event day, Sydney-wide and Wollongong.
• Discovery and design settle the concept, the guest count, the vision, and a working budget, then the floral-led palette becomes the floor plan, the tables, and the light before anything is ordered.
• Production, the event day, and pack-down sit with one studio contact, including Venue Sourcing and Logistics and Vendor Sourcing and Management, so you are hosted through the day.
• The minimum event budget is $5,000 AUD.
• There are no generic packages, because every event is bespoke.
• Styling is paid 40% to begin, 40% one week prior, and the final 20% balance 48 hours before the event.
• Hire payments are taken at booking, and hire is confirmed only once payment is verified.
• For intimate events such as proposals, please get in touch.

We bring our clients' dreams to life. No two events are the same, which is why we don't have packages. Each event is tailored to the needs of the client.

We currently use premium silk flowers.

Yes. The first 15 minutes are free. Paid consultation time is credited if you book us for the event. Book a consultation.

Yes. Corporate floral rental covers office lobbies, reception desks, boardrooms, event rooms, hotels, and retail spaces in Sydney and Wollongong. Installations are supplied, placed, maintained, and refreshed on a schedule. Price is on enquiry.

The shop is only arranged flowers, bouquets and party accessories. Orders are placed through the Flowers and Shop pages. Shop items that travel with a hire delivery are not charged separate freight. Retail-only orders use standard shipping, calculated at checkout, and are dispatched within 3 to 5 business days. Unused shop pieces in original condition may be returned within 14 days. Custom, personalised, or floral pieces made to order are not refundable.

Yes. We sell bouquets through our Flowers page, and they can be added to the same cart as party accessories.

We deliver hire and styling, Sydney-wide and Wollongong. Delivery charges are confirmed at booking.

Setup and pack-down are arranged directly with the client. For staffed hire we arrive with the published setup window, usually thirty minutes before the booked start, then pack down after the hire. Styling includes professional setup and pack-down. Collected pieces are picked up from Thursday to Friday before the event and returned on the Monday after.